Support – find help and contact support

Get help with Puzzle Games, Edgekin and Cozy Puzzle Games.

Contact us

To help us find the problem, include:

Where you play: the Chrome extension, Edgekin website or Cozy Puzzle Games.
Your browser, device and extension version, if applicable.
What you tried, what happened and the exact error message. A screenshot can help.

Do not send passwords, recovery secrets or full payment card details.

If the game does not open

The island needs an internet connection. Check your connection, then reload the game. If it still does not open, email us with the error message.

Keep the extension installed while we investigate. Removing it or clearing its data can remove the keys used to access a guest island.

Payments and subscriptions

For a payment, subscription or refund question, email us with your order reference, if you have one. See the refund policy and terms for the applicable conditions.

Privacy

For a privacy request, contact privacy@edgekin.app. Read our privacy policy for details.